Customer Service / Background Check Researcher

C4 Operations

We are seeking a full time, 40+ hour a week employee. C4 Operations is dedicated to providing excellent service in a highly regulated industry. Candidate must have the ability to work in a quiet atmosphere, analyze data, problem solve and work efficiently, provide accurate, quality work. You will be accessing multiple court systems in order to verify felony, misdemeanors and other court related items. You will also be answering inbound customer calls and handling all fingerprinting and drug testing scheduling. Having a brief understanding of how to read and understand a court record is a plus as well as familiarity of credit reports, court records or the employment background check industry is a plus.

 

To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness and tact, and be able to function in a high pressure environment.

 

Researcher Responsibilities:

  • Researcher must have an eye for details and pay attention to instructions with the ability to multitask.
  • Process background reports according to current reporting guidelines and standards.
  • Maintain in-depth working knowledge of all current guidelines.
  • Complete escalated/rejected requests requiring further investigation.
  • Ensure accurate and prompt turnaround completion on all reports.
  • Enter provided information and input thorough and accurate notes.
  • Maintain accurate and up to date records of actions taken.
  • Provide timely follow-up and follow through on all requests, reports, and escalations.
  • Communicate with Candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible.
  • Collaborate with other team members to keep clients informed of issues throughout the screening process.
  • Maintain a “Continuous Improvement” state of mind and help to suggest and implement changes to the process. 
  • Be open to cross training in other functions outside of immediate scope of responsibility.
  • Ensure all actions comply with all applicable Data Protection legislation.
  • Assist team members and work as part of the team to ensure customers’ expectations are met.
  • May assist with mentoring, training, and coaching of new team members.
  • May assist in ad hoc projects as and when required.
  • Track and report issues with our business partners.
  • Contact courts other government agencies, and/or vendors/internal software to complete verification of assigned records.
  • Consistently acquire new or updated knowledge of jurisdictional processes in order to become proficient in assigned work.
  • Comply with company policies and procedures to ensure quality work and prevent discrepancies.
  • Projecting a positive company image to the public.
  • Identify business opportunities and ensure customer satisfaction.
  • Job Attendance is an essential function of the position.
  • Researcher is required to work on secure computer within C4 Operations facility.
  • Perform fingerprinting and drug testing services.
  • Researcher must pass federal background check to complete fingerprinting services.

 

Researcher Skills:

  • Ability to work under pressure and meet deadlines.
  • Ability to work independently and as part of a team.
  • Excellent documentation, communication and IT skills.
  • Excellent written and verbal communication and presentation skills.
  • Results-driven and ability to handle multiple projects.
  • Strong interpersonal and time-management skills.
  • Proficient in Microsoft Office Suite, CRM software and general computer knowledge.
  • Undergo continuous training and development as required.
  • Maintain strict confidentiality.
  • Employing strategies to ensure company’s growth.
  • Comprehensive and current knowledge of company offerings and industry trends.
  • Ability to understand client needs and handle customer inquiries.
  • Conduct work in a proficient and ethical manner.
  • Outstanding people skills.
  • High School diploma or equivalent required.
  • Bachelor’s Degree encouraged.

 

ACKNOWLEDGEMENT

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the company. I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the company has a similar right.

Applying for:

Customer Service / Background Check Researcher

C4 Operations

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Job ID: 81172

Posted 7 days ago

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