Phlebotomy Educator

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by providing timely and accurate specimen collection and other laboratory support functions. The Phlebotomy Educator exhibits compassion towards our patients, provides outstanding customer service, and role models professional behavior. The Phlebotomy Educator provides daily support and limited oversight to the Phlebotomy Department.
Job Duties
  • Ensures that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand-offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
  • Maintains technical competencies as outlined in staff level job descriptions by performing specimen collection, including phlebotomy, respiratory swabs, and skin tests, with skill and compassion.
  • Follows all laboratory procedures for properly identifying at all phases, specimen collection, order entry, specimen receiving, call center and all other duties
  • Prioritizes workload to ensure timely collection of all patient samples
  • Assists in validating the laboratory information system to ensure that the optimal process is being trained, followed and audited.
  • Actively seeks and identifies opportunities for process improvement, including performance of audits and plans of correction.
  • Assists in procedure writing, updating, and validating
  • Acts as a resource for laboratory medicine information to providers and others
  • Educates and trains all staff and students, to include maintaining training documents, completing review and sign off of new staff.
  • Provides input for hiring, training, performance evaluations and corrective action.
  • Assists with appropriate scheduling and staffing levels, including covering as needed.  This may include weekends and/or holidays.
  • Role models and teaches outstanding customer service for patients, families and colleagues.
  • Maintains and improves skills by participating in at least one continuing education activity annually.
  • Builds and maintains training and competency program for all phlebotomy staff and staff throughout hospital performing phlebotomy duties.
Knowledge, Skills and Abilities
  • Knowledge of specimen collection procedures, including venipuncture, capillary collection, TB placement, and respiratory swabs
  • Knowledge of different patient populations and their needs, including neonatal, pediatric, geriatric, and trauma
  • Ability to work quickly and efficiently under pressure without sacrificing quality
  • Ability to multitask, prioritize, and work with interruptions
  • Skill to use the laboratory information system (LIS)
  • Ability to detail-oriented
  • Ability to complete appropriate documentation and paperwork clearly and completely
Professional Experience
  • Three years of relevant experience required.
  • Required: High school diploma or GED
  • Preferred: Graduate of a phlebotomy training program or medical assisting program
Licensure, Certification, Registration
  • Preferred certification with either American Society for Clinical Pathology (ASCP), PBT (ASCP); American Medical Technologists (AMT), RPT (AMT); or National Healthcareer Association (NHA), CPT (NHA)

Location: Mercy Medical Center - Cedar Rapids · Phlebotomy
Schedule: Full Time, Day, M-F 0800-1630

Job ID: 80886

Posted 3 days ago

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