911 Dispatcher

City of Cedar Rapids

HOURLY WAGE: New Hire: $25.26  ·  1 year: $26.27

The City of Cedar Rapids is looking for a 911 Dispatcher to respond to all types of emergencies for which public safety services are requested. As a dispatcher, you will become certified in Emergency Police, Fire, and Medical dispatch.  

We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation; therefore, we encourage people from all backgrounds to apply to this position. Any person who anticipates needing accommodations for any part of the recruitment process please contact Katie Ulmer (k.ulmer@cedar-rapids.org or 319-286-5138).

What’s in it for you? 

The City provides outstanding pay, benefits and paid time off. With participation in the Wellness Program, the Choice Family PPO plan cost is only $63.88 per month for 2022! Additionally we offer:

  • Medical co-insurance for participating providers of 90% plan / 10% employee
  • Competitive pay
  • Iowa Public Employee’s Retirement Pension plans (IPERS) (Download PDF reader)  with a 9.44% City contribution and 6.29% employee contribution
  • 457 deferred compensation employer match program (City will match up to 0.05% of your annual income each calendar year—learn more here.)
  • Flexible Spending (Health Care and Dependent Care Accounts- learn more here)
  • An average of 11 paid holidays per year
  • Up to $3,000 per year in educational assistance
  • 4 weeks of paid parental leave 
  • Public Service Loan Forgiveness – (The PSLF program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer. See more info here. )
  • Annual pay increases 
  • Typically receive annual cost of living increase depending on budget
  • 100% City paid basic life insurance 
  • Dental, vision, long-term disability, and supplemental life insurance
  • View our Bargaining Benefits Summaries  (Download PDF reader)
  • Expansive job growth opportunities
  • Commitment to professional development
  • Private health & wellness coaching partnerships


About the Position:

This position will receive and process emergency and non-emergency calls for police, fire, emergency medical and other public safety services.

The first-line public safety professional that serves as the first of the first responders, responding to every class of emergency for which public safety services are requested. The Public Safety Telecommunicator’s primary responsibility is to receive and process emergency and non-emergency calls for police, fire, emergency medical and other public safety services via telephone and other communication devices. 


Work is performed under immediate supervision but has some discretion in sending information or dispatching personnel, within closely prescribed and established procedural guidelines.  The Public Safety Telecommunicator I is distinguished from Public Safety Telecommunicator II by the successful completion of the prescribed training and evaluation period needed to progress to Public Safety Telecommunicator II, and NCIC Certification.

Written testing is a component of the hiring process. Those who pass initial screening will be invited to attend testing on Tuesday, July 26th 2pm-4pm or Thursday, July 28th 6pm-8pm.

Position Schedule: 3:00pm-11:00pm


Successful completion of a pre-employment background check and investigation, polygraph test, and drug screen are required prior to employment with the City of Cedar Rapids. 

The City of Cedar Rapids does not offer sponsorship for employment authorization.

Examples of Duties / Knowledge & Skills

  • Processes emergency and non-emergency calls for service while controlling the caller, collecting event specific information, assessing the information, selecting the proper call type and causing the appropriate response; 
  • Interacts with the Computer Aided Dispatch (CAD) system including accurate data entry, effective screen navigation, prompt information retrieval and system integration;
  • Communicates with emergency personnel on the City’s 800 MHz radio system by the appropriate use of talk groups or frequency coordination;
  • Demonstrates an understanding of the applicability of the incident command/management system, as authorized by the Joint Communications Agency /Police and Fire policy / procedure;
  • Performs all work duties and activities in accordance with City policies, procedures and safety practices;
  • Attends work regularly at the designated place and time;
  • Supports continuous process improvement initiatives;
  • Performs related work as required.

Minimum qualifications & Requirements

Acceptable Experience and Training:

  • High School graduate or equivalent; Experience in dispatching or in customer service preferred; or
  • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.  

Required Special Qualifications:

  • Ability to pass and maintain NCIC Certification within 6 months.
  • Ability to pass and maintain ILEA within 1 year. Ability to pass and maintain CPR Certification within 1 year.
  • Ability to pass and maintain Emergency Medical Dispatch (EMD) Training and Exam(s) within 1 year.
  • Ability to pass and maintain Emergency Fire Dispatch (EFD) Training and Exam(s) within 1 year.
  • Ability to pass and maintain Emergency Police Dispatch (EPD) Training and Exam(s) within 1 year.

Job ID: 81762

Posted 7 days ago

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