To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

The Director of Operations collaborates closely with the Division of Facilities & Public Safety and Operations, as well as college administration, faculty, staff, and visitors, to provide oversight and management of key operational areas. This role is responsible for the administration of fleet operations, ensuring regulatory compliance across campus facilities, managing lease agreements and service contracts, and overseeing mail services. The Director ensures that these functions are carried out efficiently, in alignment with institutional policies, and in support of the college’s daily operations.

UNIVERSAL CORE COMPETENCIES:  

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence. 
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.  
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.  
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.  
• Lead- regardless of title, through positive influence.  

• Manage enterprise operations, including Fleet Services.
• Independently oversee Mail Services, Fleet, and Compliance personnel.
• Schedule staff to meet operational demands efficiently.
• Resolve day-to-day operational issues and challenges related to customer request
• Ensure accurate completion of compliance tasks related to the college’s compliance calendar
• Manage lease agreements and service contracts
• Maintain accurate records in alignment with operations priorities.
• Develop and implement standards and procedures for employee workflows.
• Oversee divisional training and outreach programs.
• Support operational functions across departments within Facilities, Public Safety and Operations 
• Provide consistent communication and collaboration with internal and external customers
• Monitor and evaluate departmental activities to enhance efficiency and optimize resource use.
• Perform other related duties as assigned.

PERFORMANCE EXPECTATIONS:

• Able to represent the College in a positive manner.
• Demonstrate a thorough understanding of and commitment to customer service attitude while maintaining sound business practices.    
• Assume responsibility; deal effectively with problems, and exercise independent judgment when making decisions.
• Establish and maintain good working relationships with students, colleagues, and public.
• Read, understand and express oneself clearly and effectively in both written and oral form.  
• Attention to detail and an ability to multitask in completing complex tasks with accuracy.
• High level of skill in the application of collaborative, organizational, interpersonal and communication skills.
• Ability to work effectively and accurately in an atmosphere with frequent interruptions. Maintain a high degree of flexibility.
• Ability to work independently and be self-motivated using proper organizational and communication skills.
• Able to interact with diverse personalities.
• Thorough knowledge of Kirkwood policies and procedures with the ability to understand and interpret clearly and accurately.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. 

• Associate’s degree required.
• Two to four years of related full-time work experience.
• Experience in supervising personnel in a business or industry setting.
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Bachelor’s degree in business administration, operations management, or a related field.
• Five or more years of progressive experience in operations, facilities, or compliance-related roles.
• Experience working in an educational or public-sector environment.
• Familiarity with enterprise fleet management systems or compliance tracking tools.
• Strong written and verbal communication skills, with demonstrated ability to collaborate with stakeholders
• Proven ability to manage multiple priorities and implement process improvements.