Linn County Information Technology is hiring a Helpdesk Specialist/Desktop Associate!

In this role, you’ll be the go-to resource for County staff, helping them navigate technology and resolve issues that impact their day-to-day work. Whether you’re troubleshooting software, installing equipment, or guiding users through solutions, your work helps keep departments running smoothly. If you enjoy problem-solving, working directly with people, and making technology easier to use, this could be a great fit.

Why work at Linn County?

• Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
• Medical, dental, vision, short & long term disability, and supplemental life insurance
• Iowa Public Employee's Retirement Pension Plan (IPERS)
• Wellness program offering credit on insurance premiums to eligible employees
• Free on-site fitness centers
• 100% County paid basic life insurance
• 12 paid holidays per year
• Training & professional development opportunities

About the Position:

Primary responsibilities of this position are to provide advanced-level support to the Help Desk support system, including data and voice communications hardware and software and related work as required for County departments. Performs secondary level maintenance of network/communications cable and connectors.

Examples of Duties:

• Serves as a resource person for users by answering questions and resolving problems related to the use, application, and operation of software systems
• Diagnoses problems to determine if the cause to due to system, software, hardware, or other source, and correct problem & operational procedures
• Installs and upgrades hardware, software, and peripheral equipment
• Provides training and instruction on specific departmental programs and procedures
• Supports continuous process improvement initiatives

Minimum Qualifications:

• Associate degree in Information Services, Computer Science, or closely related field.
• Two (2) years of experience working with computer software and hardware systems.
• An equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work may be considered.

SHIFT: Monday – Friday | 7:30 a.m. – 4:30 p.m.