To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 
The Registration Support Assistant position supports the Continuing Education and Training Services Operations team by delivering exceptional customer service across multiple platforms. Under moderate to limited supervision, the role is dedicated entirely to providing learner support through both direct and indirect interactions. Responsibilities include answering phone calls, responding to email inquiries, providing registration support for non-credit students, and assisting college patrons.  The role also involves handling confidential information with discretion and ensuring the privacy and security of sensitive data in all interactions.

The typical works schedule for this position will be Monday through Friday from 8 am to 5pm.
 
UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Effectively communicate Continuing Education offerings via phone conversations, in-person interactions, and through written correspondence.
• Process registrations, cancellations, and transfers for non-credit students.
• Coordinate student communications regarding class requirements and changes. 
• Enter class outcomes for non-credit student records.
• Manage waitlist for non-credit classes. 
• Perform various office tasks such as mailings, scanning, and document storage. 
• Perform other related work duties as assigned. 

• Demonstrate punctuality and reliability while working efficiently, effectively, and independently, even in an environment with frequent interruptions and stress.
• Manage multiple tasks efficiently with strong organizational skills, attention to detail, and the ability to stay focused amidst distractions.
• Communicate clearly and effectively in both oral and written forms, and provide service in a courteous, prompt, professional, and efficient manner.
• Represent the college positively when interacting with prospective, current, and former students, clients, suppliers, and the community.
• Work effectively in a cross-functional, team-based environment, collaborating with others to set goals and solve problems.
• Establish and maintain good working relationships with students, colleagues, and the general public.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.   

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work.  Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

• High school diploma or equivalency, plus one year related experience.
• Proficient in Microsoft Office products (Word, Excel, Outlook) and standard office equipment, with the ability to quickly learn new software and systems. 

• Experience or training in call center or customer service industry.  

EEO AA/STATEMENT:

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness, 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572, equity@kirkwood.edu, or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD 800-877-8339 Email: OCR.Chicago@ed.gov.
 
WHY KIRKWOOD:
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.
 
Review of applications will continue until the position is filled.