To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
 
GENERAL JOB SUMMARY: 
Under limited supervision, performs clerical support for staff and faculty of the Industrial Technologies department.  This position requires a positive presence, strong organizational skills, excellent communication skills, and attention to detail.  This individual must be able to work with a high degree of independent judgment and decision-making capability within the context of the assigned duties. Contact with college staff, students, and visitors is frequent and varied, and the individual must possess a strong and positive customer service approach to enhance student success.

The hours for this position will vary between Monday through Friday from 8 am to 5pm.
 
UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Provide front-line customer support services and Kirkwood information referral to students, faculty, staff and guests via telephone, email, fax and/or walk-in traffic.
• Collaborate with staff and faculty to manage a variety of projects to ensure effective workflow.
• Support department enrollment management processes.
• Perform other related work duties as assigned.

• Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• With knowledge of office practices and procedures, be able to act responsibly in the absence of the department coordinators and dean.
• Access, input and retrieve information from a computer for word processing, spreadsheets or into Colleague.
• Meet and deal effectively and courteously with students, staff and members of the community.
• Assume responsibility; deal effectively with problems, and exercise independent judgment when making decisions.
• Read, understand and express oneself clearly and effectively in written and oral form and request clarification when needed.
• Possess good organizational skills.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. 

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

• High school diploma or equivalency required. 
• Must have strong proven ability with various computer software programs, i.e., Word, Excel, etc.  

EEO AA/STATEMENT:

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness, 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572, equity@kirkwood.edu, or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD 800-877-8339 Email: OCR.Chicago@ed.gov.
 
 WHY KIRKWOOD:
 Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.
 
Review of applications will continue until the position is filled.