To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 

The Associate Director of Operations is responsible for overseeing and managing the daily operational functions of the Department of Health, which includes 15 academic programs and the simulation center. Under the direction of the Dean and Associate Deans of Health, the Operations Manager will lead a team of operations coordinators and departmental assistants. This role ensures seamless execution of administrative operations such as budgeting, curriculum processing, compliance monitoring, scheduling, reporting, program admissions and internal/external customer service. The individual will also serve as the operational liaison across departmental units and other institutional stakeholders.

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Supervise, mentor, and evaluate operations coordinators and department assistants across all Health programs.
• Provide administrative oversight and leadership for operational functions including budgets, staffing, procurement, scheduling, curriculum changes, and department logistics.
• Manage operational support for the Health Simulation Center in collaboration with program leads and technical staff.
• Coordinate curriculum updates, scheduling processes, and course build in collaboration with academic leadership.
• Oversee internal compliance tracking and documentation to ensure alignment with accrediting bodies and college policies.
• Collaborate with Dean and faculty to support departmental planning, program assessment data, and operational reporting.
• Manage fiscal activities including payroll processes, resource allocation, supply purchasing, and cost tracking.
• Assist in the preparation and review of operational reports, contracts, and institutional reviews, including Cobblestone submissions.
• Lead continuous improvement initiatives within the Health department to streamline operations and enhance service delivery.
• Represent the department at college-wide meetings and initiatives as assigned.
• Support onboarding of new staff and training for departmental tools, platforms, and procedures.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• Willing and able to work in a team-based environment with a variety of customers groups; maintaining attitudes of respect, assistance, honesty and resourcefulness.
• Demonstrate independent judgment, initiative, organizational and problem-solving skills for the successful operation of programs and services in an environment of frequent interruptions.
• Demonstrate highest level of personal and professional integrity.
• Develop strong organizational, project management, and analytical skills that ensure consistency in operational processes, written and verbal communication, and reports
• Ability to manage multiple projects with competing deadlines and deliver on time.
• Demonstrate strong computer literacy and technology skills and proficient knowledge of Microsoft Office products, and ability to learn and maintain new software systems.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.  

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. 

• Bachelor’s degree from an accredited institution.
• 3+ years of experience in operations or project management.
• 3+ years of supervisory experience.
• Demonstrated experience with budgeting, scheduling, and administrative coordination in an educational setting.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Master’s degree in Business Administration, Education, Health Administration, or a related field.
• 5+ years of operational management in a higher education or healthcare setting.
• Experience managing simulation centers or complex academic facilities.
• Familiarity with academic compliance and accreditation standards.
• Proficiency with institutional platforms (e.g., curriculum systems, scheduling software, enterprise finance systems).
• Community college experience.